Problem:
Other |
Date
of Problem:
2007-05-01 09:54:01.0 |
Company
Name:
American Laser Centers |
Has
this problem been resolved yet?
No |
Submitted
by:
Kim foley |
Please read if you are even considering them!!!
I bought a contract 4-17-06 with Susan at American Laser Orlando Florida.It is now 7-19-08 and this is the results of their service!I bought a contract with American Laser 1 year ago and was promised hair removal from the laser treatment ($1030.61)Came with a so called 100% guarantee, and 2 years after the final treatment of hair removal! Well it has been 1 full year and not one hair fell out!They have had me on the highest settings that the machine will go and now double passes and still nothing.I have fulfilled my end of the bargain by showing up and being tortured by their laser machine which by the way does hurt allot and still nothing.After calling the Regional Manager Jaclyn Alfonso and not getting as much as a return phone call the store manager Katie Glynn called stating they would do an investigation to see what the problem could be and put it through as a slow starter!Now I explained I was not a slow starter I was a no starter and wanted my money back, I was told the regional manager would have to do it(Who by the way will not return my phone calls).I understand they say it works for some but obviously not all, and their so called guarantee is in my opinion nonexistent.Do not get sucked in by them they are over priced to begin with and it doesn't work for all people if any.I paid them in full and can't get as much as a phone call back from them about giving me my $1030.61 back.And I don't know about all of you but to me that's a lot of money to just give away!And only God knows the damage that could have been done long term by the high and double passes they did to my face!So far nothing but who knows 10 years down the line?Don't do it !!!
5/17/07 Well update Just got a call from Jaclyn Alfonso the Regional Manager finally and they don't want to give me my money back!She says I haven't fulfilled my end of the contract and that I need to go another 6 treatments before they will even consider that it isn't working. I've only been going a year 6 treatments and that that's not enough.Also that I never got a Guarantee of hair removal only hair reduction! She also says that they would never sell it that way and basically called me a liar.Then had the nerve to ask if I got anything in writing to back it up! Of course I have everything I was given in the office when I paid all the money upfront! Any way they want to start me on another protocol and do it differently with double passes and new settings.Even after I explained we were doing double passes on the highest settings and it was hurting really bad she didn't care had no feelings about that at all and then blamed it not working on the technician!Says they weren't doing it properly, when I explained that that wasn't my fault and I still wanted my money back I was told I had to go through another 6 treatments anyway and then if it didn't work they would reimburse me all but 10% because of the paperwork involved.So basically I got no where fast with her.I'm wondering if she is back peddling because they just got a new machine and that maybe the old one didn't work and they know that why else would she want to keep doing it it is obvious that it isn't working on me!Today I will be copying my contract (Papers) and sending them certified to the main office.(More out of pocket money)She say's they will be sending me a new contract guaranteeing me money back if it doesn't work after 6 more treatments!I guess a copy of the last one offering the same guarantee isn't good enough!And another year of pain I guess!
7-19-2008UPDATE:Well it's been another year and still no results!Janet the technician has been as nice as could be considering the torture she put's me through doing the double passes ect.And now I'm done fulfilling my side of the bargain (Again)And already the run around from Katie Glynn the office manager has started!I was told they would have the office manager call me after my last treatment,after a week of waiting I called her and her response was that's not how things work!!! Then the lies started.
1st She doesn't remember the contract she signed and gave me!
2nd She doesn't remember me for that matter!
3rd She needs a copy of the contract promising a refund after another 6 treatments 7 to 10 weeks apart Double passed,1 year more of torture basically.(She must have lost hers!)Before she can start the process.
4th She won't contact her boss Jaclyn Alfonso the Regional Manager with out it.Refused to let me talk to her boss!Again same old thing as last time.
5th Then she calls and tells me she needs an updated picture of the hair (2 to 3 days growth)The pictures they take before each treatment isn't good enough?!Before she can start the process and tells me she did contact her boss anyway and thoughs are the terms before they will even consider the refund as they had promised, but first I must send her the paperwork and pictures.The doctors have to see them to start the investigation!!!The word of Janet the tech treating me or the pictures she took aren't enough!At the end of the conversation with her I found out she didn't contact them they contacted her after I was in contact with costumer service after they read my complaint here and they finally contacted me and I responded to them last week!This woman is unreal the lies just get deeper and deeper.How she sleeps at night is beyond me!!!
Anyway I mentioned talking with customer service well the man I've been talking to (Angle)has promised to contact his boss and get back to me Monday afternoon about things.We'll see what happens next.
Katie Glynn just seems to want to humiliate me once again and get me to go away and I only hope Angle can get the higher ups to fulfill their end of the contract!!Someone having hair removed is usually sensitive about it and they seem to be counting on it!
7-31-2008(Update)Well still waiting to hear back fromm customer service (Angle Gonzalaz)248-426-8250 ext.215. after last talking to him no return calls at all called again 7-30-2008 they aren't returning calls as promised!Surprise surprise!!This company just keeps lying!And I even have aouther promise in writting and still nothing!No money back as promised!!!
|
